Minus one star for removing the trollbox. For a trader it still is one of the must have exchange accounts, in terms of volume and altcoin availability. They have been sitting on their hands while Binance has been eating their market share, I hope they get their game back together.
I’ve been a Poloniex customer since 2015 and overall the experience has been good! They don’t require too much personal information, creating an account is fast and easy ✅, and the interface is pretty intuitive. They also support a ton of coins! 👍 I’m deducting two stars ⭐️⭐️ because their support is extremely slow / non-existent. A few times, while transferring altcoins in and out of the exchange, my transactions were stuck in “Pending” state for days. 🤨 Or worse yet, marked as “Completed” even though they never showed up at the destination address. 😮 I’ve filed multiple support tickets and to this day, I haven’t received a single response. 🤢 After several more days / weeks, the funds eventually would arrive. I haven’t lost any coins due to Poloniex, but they gave me a few too many heart attacks along the way! 💔